Are you ready to lead our Guest Service Team while keeping an overview of all guest and service areas? As a Guest Service Supervisor at Max Brown 5th District, you will take responsibility for our Front Office team, the lobby, as well as bar and service operations. With your hands-on mentality, you ensure that guests enjoy a first-class experience across all areas of our hotel.

Why this role is special:
Hospitality with us is more than just a smile – it’s about genuine connections, team leadership, and flexibility. You act as the link between management, team, and guests, ensuring that guest services in the Front Office, lobby, bar, and service areas run smoothly, efficiently, and warmly.

Your responsibilities:

• Lead, motivate, and plan schedules for the Guest Service team, including training and coaching.

• Ensure smooth check-in and check-out processes and provide excellent guest care.

• Maintain oversight of the lobby and guest areas, including organization of seating, reception, and guest communication.

• Support and coordinate bar and service operations, from beverage preparation to assisting with food service.

• Hands-on approach: actively work in the bar, service, or lobby

• Collaborate with other departments (Housekeeping, Kitchen, Management) to optimize daily operations.

• Contribute creative ideas, respond to guest feedback, and continuously improve the overall guest experience.

What you bring:

• At least 2 years of experience in Front Office or a similar role in the hospitality industry, with experience in or understanding of bar and service operations.

• Fluent in German and English to provide excellent service to our international guests.

• A warm, communicative, and solution-oriented personality with a passion for making guests happy.

• Strong organizational, leadership, and communication skills, with the ability to supervise all guest service areas, including the lobby, bar, and service.

• Hands-on mentality and flexibility, willing to learn new tasks across bar, service, and front desk.

• Enthusiasm for hospitality and teamwork.

Benefits & Compensation:

We offer a competitive salary along with attractive benefits:

• Flexible working hours: We care about your personal and family circumstances. Let’s find the work model that suits you best.

• Day off on your birthday: Celebrate your special day with an extra day off!

• Subsidies: For your Wiener Linien public transport ticket and gym membership.

• Discounts: Exclusive employee rates and Friends & Family discounts at all Sircle Collection hotels.

• In-house experience: Enjoy a free overnight stay once a year at any hotel within our group.

• 25% discount at our Seven North restaurant

The monthly salary for a 40-hour week starts from EUR 2,263.00 gross/month, with potential increase depending on experience.

We are an equal opportunity employer and strongly value a diverse and inclusive workplace culture. So don’t hesitate to apply – we’d love to get to know you