What we do and are proud of

With our shared passion for hospitality, our team creates one-of-a-kind hotels, restaurants, stores and spas in Europe's most inspiring neighborhoods. It’s in our DNA to be creative, ambitious, surprising and to provide heartfelt service.

Why this vacancy is available

To run a successful hotel, you certainly need guests. We here at Sircle Collection think it is essential that our guests’ reservations are handled correctly and that their wishes and needs are fulfilled. Therefore, it is crucial to have a steady Reservations Coordinator to handle this great responsibility. The role of the Reservations Coordinator is not just limited to making reservations. You will have daily contact with guests and play a crucial role in creating potential sales leads. The reservations department is one of the most important and required departments within the company!

This is what you're going to do

In your role as Reservations Coordinator, you will be responsible for processing and booking individual reservations for each of our hotels in Germany & Austria and assisting our hotels abroad, when required. You ensure that all our guests' requirements are met and know exactly how to react to any requested changes. Your mission is to communicate with guests, as well as the hotels, to achieve the highest possible revenue and provide an exceptional customer service experience.

Together with:

• You process and book all individual bookings
• You ensure that all our guests' requirements are met;
• You actively up- and cross sell services and facilities of individual hotels;
• You process options, special requests and changes to existing reservations correctly and in a timely manner;
• You answer phone calls and emails; 
• You handle financially related tasks such as preparing pro forma invoices, handling commission, etc.;
• You handle administrative tasks based on a daily checklist, such as checking arrivals, monitoring activities, etc.;
• You work closely with the Front Desks of the different hotels to boost the revenues and customer satisfaction;

This is why your new job is challenging

Being a Reservations Coordinator is such a dynamic task because you are not only are making reservations for guests. You are in daily contact with guests by phone and email. You are able to make potential sales leads for the company and you can upsell to maximize and optimize the guest experience. You are also responsible for making sure the finance flow of the reservations goes smoothly, such as checking the commissions we have with our partners and alliances. This job has a variety of responsibilities and different sides to it, which makes it dynamic and exciting on the daily!

This is why you are the best candidate

You are a passionate and enthusiastic sales person who loves to exceed a guest’s wishes. You are a people person and want to make every event possible for a guest. It is also important that you have an eye for detail and think in solutions. You’re not afraid to work under time pressure. People describe you as detail oriented and organized and last but not least, you like to work hard, but also play hard!

In combination with:

• You have at least 1 year experience within a reservations or customer service department, experience in hotel reservations is a big bonus;

• German and English needs to be spoken and written fluently;

• Knowledge of different PMS systems is a big bonus;

• Be positive and an example for the rest of team;

• You are commercial and have a passion for hospitality;

• Excellent social and communication skills;

• Team player, but certainly also capable of working independently.

What we offer you

• A great working environment in a central Berlin office and a international, fun, dynamic team
• Regular working hours from Monday to Friday
• Vacation bonus
• Subsidized BVG ticket
• We will give you an additional day off for your birthday
• Corporate benefits website with countless offers
• Employee discounts and Friends & Family discounts in all hotels and restaurants of the Sircle Collection and The Entourage Group

We're excited! Click on the "Apply" button to send us your application.