We are looking for a qualified receptionist to work at the Hotel Sir Victor in Barcelona to welcome as the ‘face’ of our company and ensure visitors receive a heartwarming greeting; a person who has the patience, personality and perseverance necessary to progress in this position and can improve experience of hotel guests.

Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. To be successful in this role, you should be able to manage various tasks on a daily basis to ensure great follow-up of the reception procedures.

Main Responsibilities

• Make the check-in and check-out for our guests.
• Ensure timely and accurate customer service.
• Handle complaints and specific customers’ requests.
• Coordinate luggage collection and storage.
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
• Inform clients of our hotel services, including breakfast and dining options.
• Promote all hotel amenities, conveniences and programs offered.
• Communicate with Housekeepers, Maintenance and Restaurants Departments to provide an overall comfortable guest experience.

• +2 year Work experience
  
• Attentiveness and patience for customers
• Organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Team spirit
• The ability to speak both English and Spanish
• Flexibility to work in shifts

Attitudes and behaviors related to SIR: Passionate. Authentic. Connected. Creative

Benefits and fun

• Discounts in company hotels and restaurants (Netherlands, Spain, Germany and Austria).
• Discounts in local and international shops and services
• Birthday day off
• In House Experience to get to know the services well
• Regular team get togethers and Company Drinks

Conditions:

• Direct contract with Sir Victor Hotel
• Contract: fijo discontinuo, full time (From May to October)
• Salary: 1980€ gross per month