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Front Office Agent

  • Barcelona, Spain
Front OfficeSir Victor Hotel

Job description

We are looking for a qualified receptionist to work at the Hotel Sir Victor in Barcelona to welcome as the ‘face’ of our company and ensure visitors receive a heartwarming greeting; a person who has the patience, personality and perseverance necessary to progress in this position and can improve experience of hotel guests.

Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. To be successful in this role, you should be able to manage various tasks on a daily basis to ensure great follow-up of the reception procedures.

Main Responsibilities

  • Make the check-in and check-out for our guests.
  • Ensure timely and accurate customer service.
  • Handle complaints and specific customers’ requests.
  • Coordinate luggage collection and storage.
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
  • Inform clients of our hotel services, including breakfast and dining options.
  • Promote all hotel amenities, conveniences and programs offered.
  • Communicate with Housekeepers, Maintenance and Restaurants Departments to provide an overall comfortable guest experience.

Job requirements

  • +2 year Work experience
  • Attentiveness and patience for customers
  • Organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Team spirit
  • The ability to speak both English and Spanish
  • Flexibility to work in shifts

Attitudes and behaviors related to SIR: Passionate. Authentic. Connected. Creative

Benefits and fun

  • Discounts in company hotels and restaurants (Netherlands, Spain, Germany and Austria).
  • Discounts in local and international shops and services
  • Birthday day off
  • In House Experience to get to know the services well
  • Regular team get togethers and Company Drinks


  • Direct contract with Sir Victor Hotel
  • Contract: fijo discontinuo, full time (From May to October)
  • Salary: 1980€ gross per month


  • Barcelona, Spain
Front Office
Sir Victor Hotel


We are Sircle Collection. A creative and ambitious team building one-of-a-kind hotels, restaurants and bars in Europe's most interesting neighborhoods.

Sircle Collection is committed to creating and celebrating a diverse and inclusive culture. We are proud to be an equal opportunity employer and will make reasonable adjustments wherever possible for candidates with a disability.

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