Welcome to Max Brown Missori, our charming hotel in the heart of Milan. You’ll find us near the famous Duomo and surrounded by iconic landmarks, making it the perfect base for exploring the city’s rich history and culture. With 64 bright rooms, Max Brown’s signature heavenly beds, and a cosy nook to grab a drink with friends, we offer everything you need to enjoy a little slice of the sweet life in Italy.

We are looking for you to be part of our awesome reservations team. In your role as Reservations Coordinator you will be responsible for processing and booking individual and group reservations for Max Brown Milan. You ensure that all our guests' requirements are met and know exactly how to react to any requested changes. Your mission is to communicate with the guest as well as the hotels in the best way in order to achieve the highest possible revenue and provide exceptional customer service experience.

RESPONSIBILITIES

• You process and book all individual bookings for our Max Brown in Milan;
• You ensure that all our guests' requirements are met;
• You actively up- and cross sell services and facilities of individual hotels;
• You process options, special requests and changes to existing reservations correctly and in a timely manner;
• You answer phone calls and emails;
• You handle financially related tasks such as preparing pro forma invoices, handling commission, etc.;
• You handle administrative tasks based on a daily checklist, such as checking arrivals, monitoring activities, etc.;
• You work closely with the Front Desks to boost the revenues and customer satisfaction

CONTRACT CONDITIONS

• Working 40 hours / week
• Gross salary: 1.900-2.000€
• Permanent contract
• Starting date: November
• Office: Barcelona (Paseo de Gracia)

Our Benefits and Fun

• Play a pivotal role in an exciting next chapter at Sircle Collection.
  
• Join a talented international team where you can grow personally and professionally in a supportive environment.
• Embrace our core values of heartfelt service, creativity, ambition, and surprise as we strive to create exceptional experiences for our guests.
• Enjoy one free night’s stay at our stunning properties in The Netherlands, Spain, Italy, UK, Germany and Austria or Czech Republic once a year.
  
• Plus, get great discounts for you, your family and friends across all of our properties.
• Celebrate your birthday with an extra day off.
• Get one flex day off every year just like this.

About Sircle Collection
Sircle Collection is a vibrant group of one-of-a-kind hotels, restaurants and bars in Europe's most inspiring neighborhoods. From housekeeping to finance and everything in between, we believe in work that sparks real connections. Our brands include Sir Hotels, Max Brown Hotels, Park Centraal Hotels, X BANK, Seven North, The Rooftop at Sir Victor, Bar Claes, The Cover, as well as the properties of the W Amsterdam, and more. In everything we do, we are focused on creating singular and surprising experiences for our guests across all of our brands.

Learn more at www.sirclecollection.com