We are looking for a person who wants to be part of the ‘Groups Meetings & Events’ team at the Sir Victor Hotel in Barcelona, a magnificent five-star hotel located near Paseo de Gracia.

We want a person who is active, creative, with initiative and passionate about what they believe in and do; and above all, we are looking for a ‘teamworker’.

JOB OBJECTIVE: To optimize group, meeting and event revenue by successfully converting all inquiries into materialized bookings and taking responsibility for achieving the highest possible occupancy.

MOST IMPORTANT RESPONSIBILITIES AND TASKS:

1. Booking individual and/or group rooms, whether or not in combination with meeting room reservations, and processing reservations made by the sales department. Including:

   • Processing requests using the reservation system and known guidelines in relation to optimizing room and meeting room performance.

   • Checking that requirements can be met in terms of numbers, dates, etc.

   • Inform clients/guests of possibilities/impossibilities

   • Draw up quotations taking into account (contractual) price agreements and draw up confirmation of final requests, both within 24 hours

   • Recording of bookings made in the reservation system, if necessary, recording of options issued

   • Building strong relationships with our customers

2. Manage pending options and changes to reservations. Including:

   • Contacting guests/clients in a timely manner to follow up and finalize options or quotes.

   • Close cooperation with various internal departments regarding sales opportunities, special wishes of guests and direct cooperation with reservations regarding room bookings

   • Handle any changes to reservations (cancellations, transfers, etc.) within the available options

   • Call after sales to find out how the event went and ask for return business. Check and prepare the invoice after the event has taken place.

   • Determine and pass on cancellation costs to management for invoicing.

   • Prepare clear sheets with complete event information for other departments

   • Providing venue inspections

3. Prepare clear sheets with complete event information for the other departments.

4. Provide venue inspections.

5. Build an effective working relationship and communication with Front Office, F&B, Sales and Revenue Managers teams.

6. Carry out other related activities.

CONTRACT CONDITIONS

• Workday: 40 hours / week

• Salary: 1.900-2.000€.

• Permanent contract

• Date of incorporation: Position avilable for immediate start

• Office: Barcelona (Paseo de Gracia)

SKILLS

• You are a passionate and enthusiastic sales person who likes to organize and plan.

• You are a brand ambassador and a role model for the team

• You are a people person who can cheer up the guests of our hotels

• You can make every event happen and unburden the guest

• You have an eye for detail and you think and provide solutions

• Knowledge of a property management system is a must

• You are super commercial and have a passion for hospitality

• Excellent social and communication skills

• You work in a team, but are certainly also able to work independently

• Curiosity is a must.

BENEFITS:

• Discounts in company hotels and restaurants (Netherlands, Spain, Italy, UK, Germany and Austria).

• Holiday on birthday

• Christmas detail

• In House Experience to get to know the services well

• Discounts in local and international stores and services.