At The Cover, our members are at the heart of everything we do.

As Membership Manager for The Cover Club Vienna, you are the driving force behind our community; ensuring its growth, vibrancy, and long-term sustainability. You lead acquisition, nurture meaningful relationships, create structure and consistency, and safeguard the health of the membership P&L. Together with the GM and your cross-city counterparts, you help shape a club that feels warm, inspiring, and unmistakably The Cover.

About You

• You have an entrepreneurial mindset and a hands-on, solution-oriented approach.

• You naturally connect with people from different backgrounds and enjoy building meaningful relationships.

• You have strong knowledge of Vienna’s cultural, business, and social scenes and feel at home navigating diverse communities.

• You balance creativity with structure and are comfortable working with numbers, targets, and reporting.

Responsibilities

• Drive membership growth through tours, outreach, partnerships, and smart conversion strategies, while achieving acquisition, revenue, renewal, and retention targets.

• Safeguard the health of the membership P&L through forecasting, reporting, market insights, and close collaboration with the GM and European Membership Manager.

• Own all membership operations including applications, approvals, renewals, cancellations, invoicing cycles, and CRM accuracy, in partnership with the Admin Manager.

• Be a visible and authentic host, maintaining a strong presence in the club and acting as the face of The Cover Club Vienna to members and the wider city.

• Lead and oversee member onboarding, introductions, and relationship-building to ensure members fully understand benefits and feel connected from day one.

• Oversee and steer a dynamic annual programme blending well-being, culture, and business, ensuring events drive engagement, retention, and community value.

• Guide and support the Events Manager in concept development, planning, partnerships, and execution of the events calendar.

• Collaborate closely with hotel departments including F&B, Front Office, Housekeeping, and Marketing to ensure a seamless and consistent member experience.

• Represent The Cover brand locally through PR collaboration, partnerships, and community visibility across Vienna.

• Exchange best practices and contribute to shared initiatives with The Cover teams across Europe.

• Act as a strong leadership presence on the floor, upholding standards and nurturing a culture of connection.

• Be flexible to work beyond normal office hours, including nights and weekends, depending on business needs.

• Minimum 3 years of experience in a leadership role within hospitality, events, membership clubs, or a related field.

• Must have excellent written and verbal skills in both German and English

• Strong critical thinking skills with the ability to make sound decisions and solve problems quickly and effectively.

• A natural sense of ownership, responsibility, and pride in building community-driven concepts.

  Compensation & Benefits

  The starting salary for this position is EUR 3,400.00, with willingness to overpay depending on your qualifications and experience.

• Flexible work hours and home office

• Public transportation allowance

• Gym membership allowance

• Extra day off on your birthday

• Free in-house experience per year

• Company drinks & team-building outing

• Employee discounts and Family & Friends discounts within Sircle Collection

• Free daily meal

  Application Procedure

  Isabel Dankworth, our Recruiter, will contact applicants to discuss the next steps. As the team is away for the holidays, you can expect a reply after the holiday period in January. For any questions in the meantime, please feel free to get in touch.