As Front Office Supervisor, you will play a key role in driving daily operational excellence and leading our reception team. We are looking for a candidate with empathetic leadership, proactive energy, and a hands-on approach to guarantee a memorable experience for both our guests and the team.

Responsabilities:

• Shift Leadership & Key Point of Contact: Act as the person in charge and the visible leader of the department during your shift, guiding and supporting the team day-to-day.

• Front Desk Operations: Execute core receptionist duties (check-in, check-out, handling calls, and guest inquiries) while maintaining an active and welcoming presence at the desk.

• Service Excellence: Ensure warm, efficient, and top-tier customer service aligned with the hotel's high hospitality standards.

• Interdepartmental Coordination: Maintain seamless communication with Housekeeping, Maintenance, and F&B teams to ensure smooth daily operations.

• Incident Management: Handle guest complaints, special requests, and complex situations with empathy, problem-solving skills, and in accordance with hotel procedures.

What we offer:

• Contract Type: Permanent full-time contract (Indefinido).

• Schedule & Hours: Rotating shifts, primarily centered on the afternoon shift (3:00 PM – 11:00 PM).

• Start Date: Immediate incorporation.

• Employee Benefits: exclusive corporate discounts across our hotels, restaurants in Europe and one complimentary annual night stay to expeience the hotel as a guest.

• Career Growth: Join an international, innovative, and rapidly growing hotel group.

• Culture: A great work atmosphere within an industry-leading hospitality company.

Who we are:

Driven by our shared passion for hospitality, our team creates unique hotels, restaurants, shops, and spas in Europe’s most inspiring neighborhoods. Creativity, ambition, and delivering authentic, personal service are at the core of our DNA.

Located steps away from Passeig de Gràcia and Gaudí’s masterwork, Casa Milà, Sir Victor reflects and amplifies Barcelona’s vibrant and creative spirit. We look for bold, creative minds eager to bring their talent to a hotel brand with a distinct identity.

• Proven experience as a Front Office Supervisor or Senior Receptionist in the hospitality industry.

• Fluency in both Spanish and English (additional languages are a plus).

• Proactive, dynamic, organized, and strongly service-oriented mindset.

• Demonstrated leadership, assertive communication, and conflict-resolution skills.

• Flexibility to work rotating shifts (predominantly afternoon shifts).