At Park Centraal Den Haag, we aim to deliver the best hospitality experience that goes above and beyond. To make this happen, we are looking for you! As our Guest Service Manager, you will be responsible for the day-to-day operations and managing the team in all aspects of the Front Office and work along with them. With your sparkling personality and your hands-on mentality, you provide the ultimate experience for our guests and your team.

This is what you're going to do

• Together with your team, you will ensure our guests will have the most heartfelt service;

• You will supervise the team of Front Office Agents and trainees; create a work environment that focusses on personal development, on encouraging and empowering each other and being successful by making others "shine"

• You will be working closely with the housekeeping, maintenance and F&B department;

• Welcoming and guiding guests, conference guests and group leaders;

• Assist the daily operations on different departments;

• Overseeing "Health and Safety" procedures & coordination of crises;

• Handling complaints according to procedure.

This is why your new job is challenging

You work in a dynamic and rapidly changing environment with people from different cultures and backgrounds. As a result, you always keep an overview, are able to set priorities and switch quickly. You know how to make connections and you take the initiative when decisions must be made.

This is why you are the best candidate

To succeed in this role, we believe you should have a minimum of one year of work experience in a similar role. You speak and write fluently in English, and fluency in Dutch is a plus. It goes without saying that you have an affinity with hospitality, you are a natural and creative professional with good communication skills and know how to connect with different people and cultures.
You don’t mind working 3 (on average) night shifts a month.

Our benefits and fun

• Primary conditions of employment (market-based Horeca CLA);

• Fixed staff rates for all Sircle Collection Hotels;

• A day off to celebrate your birthday;

• 25% discount at the restaurants of The Entourage Group;

• Free In-house experience after 1 month;

• Paid moving day;

• Company drinks and teambuilding events;

• A great team & leading hotel company.

What we do and are proud of

With our shared passion for hospitality, our team creates one-of-a-kind hotels, restaurants, stores and spas in Europe's most inspiring neighbourhoods. It’s in our DNA to be creative, ambitious, surprising and to provide heartfelt service.

About Sircle Collection

Sircle Collection is an independent group of creative hospitality brands founded in 2011 by award-winning industry expert Liran Wizman. Over the past 14 years, our Amsterdam-based company has grown to include three hotel brands in 13 locations, three restaurants, a design concept store and three landmarks–all located in some of Europe's most inspiring neighborhoods. In everything we do, we are focused on creating special and surprising experiences for our guests.

About Park Centraal Den Haag

On the edge of the Working Palace Noordeinde, the famous Royal Gardens, and the royal stables. In the middle of the varied Hofkwartier, Cobblestone Street, a lot of cosy shops, restaurants and bars. Park Centraal The Hague represents 160 years of heritage. Classic and modern design details combine to create an elegant experience.

Our application procedure

Interested in this vacancy? Apply now and send us your CV and motivation letter! Our Recruitment team will aim to contact you with an update within 5 days.