What we do and are proud of

With our shared passion for hospitality, our team creates one-of-a-kind hotels, restaurants, stores and spas in Europe's most inspiring neighborhoods. It’s in our DNA to be creative, ambitious, surprising and to provide heartfelt service.

Why this vacancy is available

To run a successful hotel, you certainly need guests. We here at Sircle Collection think it is essential that our guests’ reservations are handled correctly and that their wishes and needs are fulfilled. Therefore, it is crucial to have a steady Reservations Coordinator to handle this great responsibility. The role of the Reservations Coordinator is not just limited to making reservations. You will have daily contact with guests and play a crucial role in creating potential sales leads. The reservations department is one of the most important and required departments within the company!

This is what you're going to do

In your role as Reservations Coordinator, you will be responsible for processing and booking individual reservations for each of our hotels in the Netherlands and assisting our hotels abroad, when required. You ensure that all our guests' requirements are met and know exactly how to react to any requested changes. Your mission is to communicate with guests, as well as the hotels, to achieve the highest possible revenue and provide an exceptional customer service experience.

Together with:

• You process and book all individual bookings for our hotels in the Netherlands;

• You ensure that all our guests' requirements are met;

• You actively up- and cross sell services and facilities of individual hotels;

• You process options, special requests and changes to existing reservations correctly and in a timely manner;

• You answer phone calls and emails;

• You handle financially related tasks such as preparing pro forma invoices, handling commission, etc.;

• You handle administrative tasks based on a daily checklist, such as checking arrivals, monitoring activities, etc.;

• You work closely with the Front Desks of the different hotels to boost the revenues and customer satisfaction;

• You report directly to the Reservations Manager.

This is why your new job is challenging

Being a Reservations Coordinator is such a dynamic task because you are not only are making reservations for guests. You are in daily contact with guests by phone and email. You are able to make potential sales leads for the company and you can upsell to maximize and optimize the guest experience. You are also responsible for making sure the finance flow of the reservations goes smoothly, such as checking the commissions we have with our partners and alliances. This job has a variety of responsibilities and different sides to it, which makes it dynamic and exciting on the daily!

This is why you are the best candidate

You are a passionate and enthusiastic sales person who loves to exceed a guest’s wishes. You are a people person and want to make every event possible for a guest. It is also important that you have an eye for detail and think in solutions. You’re not afraid to work under time pressure. People describe you as detail oriented and organized and last but not least, you like to work hard, but also play hard!

In combination with:

• You ideally have a degree in hotel management;

• You have at least 1 year experience within a reservations or customer service department, experience in hotel reservations is a big bonus;

• Dutch and English needs to be spoken and written fluently;

• Knowledge of different PMS systems is a big bonus;

• Be positive and an example for the rest of team;

• You are commercial and have a passion for hospitality;

• Excellent social and communication skills;

• Team player, but certainly also capable of working independently.

Meet Melinda – Reservations Coordinator

Hi, my name is Melinda, I’m Hungarian, working for Sircle for about 10 months. I’ve been living in Amsterdam for 17 years now and enjoying every thrilling moment of it. I’m well-known of my delicious Hungarian dishes and my outspoken personality. I grab every opportunity to travel, the wonders of nature never cease to impress me though I also love cultural city trips, due to my deep interest in the history of humanity. I’m responsible for my beloved Max Brown hotels in terms of every task connected to Reservations, including customer service and administration. I believe that hospitality is more than just checking hotel bookings coming in, it needs preparation as well as follow up which can be smoothly done by organising the daily task in an optimal way. I love my job for giving me the opportunity to provide our guests with an outstanding vacation and being a bridge between the Front Office and the management is such a unique involvement for me that warms my heart every single day. I love my colleagues and dare to say I’ve never had such a great team before!

Our benefits and fun

• Team member hotel rates
• Birthdays off
• Refer-a-friend bonus
• Team member holiday gifts
• Restaurants, sports, spa & wellness discounts
• Annual in-house experience
• Company drinks & team building outings
• Hotel merchandise discounts
• A great team & leading hotel company

Our application procedure

Interested in this vacancy? Press the application button and send us your CV and motivation letter immediately! Our Recruiter Esther Idema will contact you within 5 days to let you know if we want to schedule a meeting. For more information about the application procedure please contact Esther Idema, 06-20384970