Sircle Collection is coming to London in 2024, opening our first boutique hotel in the UK! We are looking for a Reservations Agent join our preopening team and successfully bring our brand to life.

Set to open in Summer 2024, the hotel will be located in Devonshire Square and will include 81 guest rooms, a signature restaurant, The Cover - our private members club and gym facilities. The newest location will be part of Sircle Collections’ vibrant group of one-of-a-kind hotels, restaurants and bars in Europe's most interesting neighbourhoods.

As our Reservations Agent, you’ll be joining our team to nurture and grow this unique property. In this role, you’ll be responsible for fulfilling our brand promise and embodying our brand values by providing heartfelt service, leading with creativity and ambition, as well as creating surprising experiences for our teams members, and guests every step of the way.

What you’ll be doing with us:

As our Reservations Agent, you will be an essential part of our dynamic sales team. You'll play a key role in the sales team, ensuring the success of our new hotel by being responsible for processing and booking individual as well as group reservations for our London property. You will ensure that all our guests requirements are met and know exactly how to react to any requested changes. 

Your mission is to communicate with the guest, as well as the hotel team in the best way in order to achieve the highest possible revenue and provide exceptional customer service experiences. We embrace one-of-a kind people & experiences, so having an tailored approach when dealing with clients will be essential. You will process and book all individual bookings for our London hotel. You will also actively cross sell services and facilities within the hotel.  

You will be the engine of the reservations/sales team, supporting with bedroom reservations, and group bookings. You will process options, special requests and changes to existing reservations correctly and in a timely manner. You will be adept at answering phone calls and emails. You will also support financially related tasks, such as preparing pro forma invoices and commission claims. Additionally, you will handle administrative tasks based on a Daily Checklist, such as checking arrivals. As our Reservations Agent, you will work with the Front Office team and this collaboration will be crucial in boosting revenues and customer satisfaction.

Here are some of the incredible perks we offer:

• Work that sparks real connections! Being part of the exciting next chapter at Sircle Collection and play a pivotal role in bringing a new hospitality concept to the UK
• Competitive salary, up to £28,000 gross per annum/ £13.46 per hour, in addition to this, you will be working toward various incentive and upsell bonuse schemes
• We believe in celebrating you! In addition to your annual leave entitlement (28 days per year), you'll receive a paid day off to enjoy your birthday.
• A fun and vibrant dog-friendly office - bring your furry friend to work!
• You will also an additional paid flex day off to celebrate an anniversary or a day that is special to you e.g Hanukkah, Eid ul Fitr, Thanks Giving
• We believe in giving back to the community, you will have one paid volunteering day per year to support a charity of your choice
• Enjoy complimentary stays and discounted rates at our stunning properties in The Netherlands, Spain, Germany, Austria and more.
• Our benefits list is ever expanding and includes: friends & family rates at all our properties, cycle to work schemes, annual season ticket loans

Whilst having prior experience as a Reservations Agent is advantageous, it is not a requirement, we are ultimately looking for an enthusiastic person who is passionate about hospitality!

In addition to this, having strong organisational, administrative and time management skills are essential to succeed within the role. We are looking for someone who has exceptional communication and interpersonal skills to help build relationships with key stakeholders and clients.  As we are currently in our hotel’s preopening phase, the successful candidate will demonstrate flexibility and adaptability in a dynamic preopening environment.  We are looking for the successful candidate to join is in March/ April 2024.

Interested in this vacancy? Apply now!

Even if you don’t tick all the boxes of the job requirements, we would love to hear from you! If this role is not the perfect match, we may have another one just right for you.

Sircle Collection is committed to creating and celebrating a diverse and inclusive culture. We are proud to be an equal opportunities employer and will make reasonable adjustments whenever possible for all candidates. In line with the Asylum and Immigration Act 1996, we require all applicants to be eligible to live and work in the UK.