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Guest Services Manager (m/f/d) Welcome bonus 1000 EUR

Hamburg, GermanyFront OfficeSir Nikolai Hotel

Job description

Do you have a passion for hospitality? Do you love to use your own creativity to surprise every guest in their journey with an effortless smile? Do you like to lead by example with your sparkling personality? Who knows, you could be our new Guest Services Manager at Sir Nikolai Hotel!

About you

  • You are confident in creating memorable guest experiences;
  • It’s in your nature to multitask, be proactive and be stress resistant;
  • Good communication skills in German and English; both oral and written. An extra language could be a plus.
  • You are able to create and nurture a professional and fun environment to your guests and team.


  • Guiding and coaching the team and manage the shift;
  • Monitor, track and answer Online Guest Reviews;
  • You make sure you know everything about the guest’s special inquiries and with your creative mindset you will create the ultimate cliff-hanger to keep guests remembering Sir Nikolai.
  • Having city knowledge  regarding restaurants/bars.

Job requirements

  • You have completed a vocational training in the hotel industry and ideally have initial professional experience at the front office
  • You have the highest standards of quality and service, work independently and are a host from the bottom of your heart
  • As a team player, you are reliable and flexible
  • You have good German & English speaking & writing skills
  • You have a hands-on mentality and love new challenges  
  • Minimum two years front office experience 
  • Flexibility in working morning & evening and on weekends if necessary;

About Sir Nikolai

If charming canals and historic churches are your thing, Sir Nikolai is your thing, too. The hotel, a seven-story Kontorhaus that used to be a seed warehouse, has a prime location in Hamburg’s Old Town on the gorgeous Nikolaifleet canal, steps from Sankt Katharinen, the Elbphilharmonie, Deichtorhallen and HafenCity.

About Sircle Collection
Sircle Collection is an independent group of creative hospitality brands founded in 2011 by award-winning industry expert Liran Wizman. Over the past 10 years, our Amsterdam-based company has grown to include three hotel brands in 13 locations, three restaurants, a design concept store and three landmarks–all located in some of Europe's most inspiring neighborhoods. Our brands include Sir Hotels, Max Brown Hotels, Park Centraal Hotels, X BANK, Seven North, The Rooftop at Sir Victor, Bar Claes, Miznon, as well as the properties of the W Amsterdam, the Edition Milan and many more. In everything we do, we are focused on creating special and surprising experiences for our guests.

Our benefits 

  • Welcome bonus 1000 EUR net
    (500 EUR when signing the contract and 500 EUR after the trial period)1
  • A great, international team
  • Allowance for public transportation
  • Vacation bonus
  • We give you a day off for your birthday
  • Corporate benefits website with countless offers
  • Employee discounts and Friends & Family discounts in all hotels and restaurants of the Sircle Collection and the restaurants of the Entourage Group
  • Employee discounts within the Design Hotels hotel network

How to apply?
Send us your CV using the apply button below.


Hamburg, Germany
Front Office
Sir Nikolai Hotel


We are Sircle Collection. A creative and ambitious team building one-of-a-kind hotels, restaurants and bars in Europe's most interesting neighborhoods.

Sircle Collection is committed to creating and celebrating a diverse and inclusive culture. We are proud to be an equal opportunity employer and will make reasonable adjustments wherever possible for candidates with a disability.

Hiring Process

Your steps towards a new career.

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