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Guest Service Manager (m/f/d)

Den Haag, NetherlandsFront OfficePark Centraal The Hague

Job description

What we do and are proud of

With our shared passion for hospitality, our team creates one-of-a-kind hotels, restaurants, stores and spas in Europe's most inspiring neighbourhoods. It’s in our DNA to be creative, ambitious, surprising and to provide heartfelt service.


About Sircle Collection

Sircle Collection is an independent group of creative hospitality brands founded in 2011 by award-winning industry expert Liran Wizman. Over the past 12 years, our Amsterdam-based company has grown to include three hotel brands in 13 locations, three restaurants, a design concept store and three landmarks–all located in some of Europe's most inspiring neighborhoods. Our brands include Sir Hotels, Max Brown Hotels, Park Centraal Hotels, X BANK, Seven North, The Rooftop at Sir Victor, Bar Claes, Miznon, as well as the properties of the W Amsterdam, the Edition Milan and many more. In everything we do, we are focused on creating special and surprising experiences for our guests.


About Park Centraal Den Haag 

Around the corner from Noordeinde Palace, the famous palace gardens and the royal stables. In the middle of the varied Hofkwartier with its various shops and cafés and cobbled streets. Park Centraal Den Haag stands in the middle of Molenstraat. What once began as a boys' school started in the early 1920s' as Hotel Ponoma. With the first vegetarian restaurant run entirely by Women. Since the 1960s, it changed to the well-known Parkhotel. And since 2018, Sircle Collection is the proud owner of Park centraal. Its classic elements with modern design details and elegant look. Is this a unique experience for our guest.

Why this vacancy is available

At Park Centraal Den Haag, we aim to deliver the best hospitality experience that goes above and beyond. To make this happen, we are looking for you! As our Guest Service Manager, you will be responsible for the day-to-day operations and managing the team in all aspects of the Front Office and work along with them. With your sparkling personality and your hands-on mentality, you provide the ultimate experience for our guests and your team.


This is what you're going to do

  • Together with your team, you will ensure our guests will have the most heartfelt service
  • You you will supervise the team of Front Office Agents and Trainees
  • You will be working closely with the housekeeping, maintenance and F&B department
  • Welcoming and guiding guests, conference guests and group leaders
  • Assist the daily operations on different departments
  • Overseeing "Health and Safety" procedures & coordination of crises
  • Handling complaints according to procedure.


This is why your new job is challenging

You work in a dynamic and rapidly changing environment with people from different cultures and backgrounds. As a result, you always keep an overview, are able to set priorities and switch quickly. You know how to make connections and you take the initiative when decisions must be made.

Job requirements

This is why you are the best candidate

To succeed in this role, we believe you should have a minimum of 1-2 years of work experience in a similar role. You speak and write fluently in Dutch and English. It goes without saying that you have an affinity with hospitality, you are a natural and creative professional with good communication skills and knows how to connect with different people and cultures. You are not afraid to make mistakes and would like to work in a young, ambitious and dynamic team.


Our benefits and fun

  • Primary conditions of employment (market-based Horeca CLA);
  • Fixed staff rates for all Sircle Collection Hotels;
  • 10% discount at X BANK: our unique concept store with Dutch art, fashion and design;
  • A day off to celebrate your birthday;
  • 25% discount at the restaurants of The Entourage Group;
  • Discount on the hotel merchandise;
  • Free In-house experience after 1 month;
  • Paid moving day;
  • Company drinks and teambuilding events;
  • A great team & leading hotel company.


Meet Meep Ohr

Hi all, I am Meep Ohr and working in this beautiful hotel for many, many years as Front of House Manager. Park Centraal Den Haag is one of the oldest hotels in The Hague - more than 110 years - where we give our business and leisure guests the ultimate specified service we think is required and appreciated. Our Front Office Team is young, eager and very much inspired to host them for a 110%.

If you love to do so too and want to join our team where fun, humor and serious- , service mindedness is number one, we are a match!!


Our application procedure

Interested in this vacancy? Press the application button and send us your CV and motivation letter immediately! Our Recruiter Khadika Attia will contact you within 5 days to let you know if we want to schedule a meeting. For more information about the application procedure please contact Khadika Attia, 06-41794330

Details

Den Haag, Netherlands
Front Office
Park Centraal The Hague

or

We are Sircle Collection. A creative and ambitious team building one-of-a-kind hotels, restaurants and bars in Europe's most interesting neighborhoods.

Sircle Collection is committed to creating and celebrating a diverse and inclusive culture. We are proud to be an equal opportunity employer and will make reasonable adjustments wherever possible for candidates with a disability.

Hiring Process

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