Front Office Agent (m/w/d)

Job description

Are you that person who leaves a sparkling first impression and someone who dares to enchant others with his/hers personality? Are you willing to bring service and hospitality to an unrivalled level? If so, you could be our new Front Office Agent at Sir Albert in Amsterdam!


Our team of Sir Albert exists of ten team members in three different specialties; front office, housekeeping and maintenance team. As a front office agent, you will be part of experienced team, who always keeps each other sharp.

Our team believes that human connections make the best memories. We aim to help each other within the front office, but also in other departments to maximize our common goal to be a smart service-oriented team to create experiences that entertain and enlighten our guests.

How do we intent to accomplish this?
By trying to get in touch with you, to hire the best of the best in the industry.


About You

  • You are an experienced, proactive and hands on hospitality guru;
  • You are passionate, energetic and always trying to come up with new ways to exceed guest experiences;
  • You are able to create and nurture a professional and inspiring environment to your guests and team.


Responsibilities

  • Welcoming and being the first point of contact in the guest journey;
  • Working with the team to deliver an unforgettable guest experiences;
  • Process and handling all guest check-ins, checkouts, calls, requests and questions;
  • Handling bookings/ reservations and/or providing information about reservations in absence of the booking office ( during evenings, nights and weekends);
  • Providing guests with directions and information about the secrets of the city;
  • Working closely together with our housekeeping and maintenance team.

Job requirements

  • MBO diploma or Bachelor degree, preferably MHS/HHS or tourism education;
  • Minimum two year of relevant work experience in a Front Office role (internship including);
  • Flexibility in working morning, evening and night shifts and weekend.


Sir Albert is a rendezvous spot for the stylish.

Right in the heart of Amsterdam’s De Pijp district, within walking distance of Museum Square and just down the street from the famous Albert Cuyp Market, Sir Albert is a sophisticated destination for culture vultures.


About Sircle Collection

We are an independent group of creative hospitality brands founded in 2011 by award-winning industry expert Liran Wizman. In our 9 years, our Amsterdam-based company has grown to include three hotel brands across 13 locations, three restaurants, one design concept store and three landmark properties—all set in some of Europe’s most inspiring neighborhoods. Our brands include Sir Hotels, Max Brown Hotels, Park Centraal Hotels, X BANK, Seven North, The Rooftop at Sir Victor, Bar Claes, as well as the properties of the W Amsterdam, the Edition Milan and more. In everything we do, we are focused on creating singular and surprising experiences for our guests. Learn more on sirclecollection.com.


Our Company Values

  • We provide heartfelt service: we believe in the importance of hospitality, and we respect and nurture the communities around us.
  • Creativity is our backbone: each member of our company is creative, and we use that to create tailor-made, one-of-a-kind experiences.
  • We are ambitious: we are always looking for the new, next and different, and we believe in growing ourselves.
  • We are surprising: we are fluid, we don’t settle, and we embrace uncertainty.


Benefits

Primary working conditions (market conformity Horeca CAO)

Discounts

  • Hotel benefits (The Netherlands, Spain, Germany and Austria)
  • Discount: Employee rate (35%) and Family & Friends rate (25%)
  • Restaurant benefits - The Entourage Group (25%)
  • Sale moments at XBANK (10%)
  • Business Fitness Nederland (2.975 locations)

Fun (for free)

  • Bootcamp every Monday @ Sir Adam
  • Birthday & Christmas Gifts
  • Paid moving day

Food (for brains)

Training and development workshops on our internal Sircle Collection Page.


How to apply?

Are you eager to be part of our Sir Albert team and assist them to evolve themselves, to offer memorable and bespoke experiences in some of the most interesting neighborhoods in the world?


Please send us your CV and motivation through the apply button below.