Front Office Agent (m/w/d)

Descripción del puesto

Do you have a passion for the hospitality? Do you love to use your own creativity to surprise every guest in their journey with an effortless smile? Are you not afraid to be the first point of contact of an iconic hotel with your sparkling personality? Who knows, you could be our Front Office Agent at Park Centraal Amsterdam!

The Front office team is like the hotel versatile with all kind of personalities, but with one common belief in providing a heartfelt service. As Front office agent, you will be responsible for each guest journey and work closely with the housekeeping, maintenance and F&B department to ensure to make it a memorable one.

Our vision is to create a work environment that focuses on the development of the team and its individual goals. Our team members characterized by their grounded and optimistic mentality. Our common goal is to be a solid team and join forces to aim for the best guest engagement. We aim to help each other and inspire all travellers to create happiness through balance.


How do we intent to accomplish this?

By trying to get in touch with you, to hire the best of the best in the industry.


About You

  • You are enthusiastic and confident in creating memorable guest experiences;
  • It’s in your nature to multitask, be proactive and be stress resistant;
  • You like to be part of a hardworking likeminded professional hospitality team;
  • Good communication skills in Dutch and English; both oral and written.

Responsibilities

  • Welcoming and being the first point of contact;
  • Working with the team to deliver an unforgettable guest experiences;
  • Process and handling all guest check-ins, checkouts, calls, requests and questions;
  • Handling bookings/ reservations and/or providing information about reservations in absence of the booking office (during evenings and weekends);
  • Providing guests with directions and information about the secrets of the city.

Requisitos del trabajo

  • MBO diploma or Bachelor degree, preferably MHS/HHS or tourism education;
  • Minimum one year of work experience in a front office role (internship including);
  • Flexibility in working morning, evening, night shifts and weekends;


About Park Centraal 

Park Centraal is a heritage hotel brand offering the best in business and leisure travel under one Dutch icon. Grounded in the belief that happiness is made not found, we deliver our guests a world created from equal parts purpose and pleasure. 

Engrained in everything we do — from historic properties with modern touches to meeting rooms with fully-stocked bars — we aim to bring every traveler back into balance. And with central locations within each city, guests are free to jump from a transatlantic call in their room to a five-star meal with ease. Whether traveling for business or leisure, pleasure or purpose, at Park Centraal guests don’t have to choose — they can balance both. Park Centraal is one of Amsterdam’s best city centre locations and adapts to the vibe of the city; positioned in between the famous Leidseplein, Museumplein and the fashion district, Park Centraal Hotel is right where you want to be.


About Sircle Collection
Sircle Collection is an independent group of creative hospitality brands founded in 2011 by award-winning industry expert Liran Wizman. Over the past 10 years, our Amsterdam-based company has grown to include three hotel brands in 13 locations, three restaurants, a design concept store and three landmarks–all located in some of Europe's most inspiring neighborhoods. Our brands include Sir Hotels, Max Brown Hotels, Park Centraal Hotels, X BANK, Seven North, The Rooftop at Sir Victor, Bar Claes, Miznon, as well as the properties of the W Amsterdam, the Edition Milan and many more. In everything we do, we are focused on creating special and surprising experiences for our guests.


Our company values

  • We offer genuine service: we believe in the importance of hospitality, and we respect and cherish the communities around us;
  • Creativity is our backbone: every member of our company is creative, and we use that to create customized, one-of-a-kind experiences;
  • We are ambitious: we are always looking for the new, next and different, and we believe in growing ourselves;
  • We are surprising: we are changeable, we don't settle, and we embrace uncertainty.



Benefits & Fun

  • Primary conditions of employment (market-based Horeca CLA);
  • Fixed staff rates for all Sircle Collection Hotels;
  • 10% discount at X BANK: our unique concept store with Dutch art, fashion and design;
  • A day off to celebrate your birthday;
  • 25% discount at the restaurants of The Entourage Group;
  • Discount on the hotel merchandise;
  • Free In-house experience after 1 month;
  • Paid moving day;
  • Free Bootcamp @ Sir Adam every week;
  • Company drinks and teambuilding events;
  • A great team & leading hotel company.


How to apply?
Send us your CV and motivation using the apply button below.